General Privacy Policy
In carrying out our activities, we pay the closest attention to the security and confidentiality of the personal data of our users and customers, in compliance with the applicable data protection legislation and according to the principles of necessity, fairness, lawfulness, proportionality, and transparency.
You will find information below on how we process your personal data. Please note that this Privacy Statement does not apply to data processing carried out by or through third-party web pages linked to this website, as we have no influence or control over their configuration and content. We therefore recommend that you consult the relevant privacy and cookie policies.
The website https://www.temakinho.com/ is owned by the company Temakinho S.p.A. with registered office in via Francesco Petrarca n. 6, 20123 Milan (MI), VAT number 07598530967 (hereinafter "Temakinho" or “the Company”). Temakinho S.p.a. has in turn appointed as a Processor for the management of the centralized data database and the infrastructure the company CIGIERRE Compagnia Generale Ristorazione S.p.A., an Italian company with registered office in Tavagnacco (UD), Via Nazionale 35, 33010, Tax Code and registration number no. 01896000302, since Cigierre S.p.a. is the parent company of Temakinho S.p.a..
DATA CONTROLLER AND CONTACT
The data controller of your personal data carried out for the aim of take away and delivery is Temakinho S.p.a. (or sometimes Cigierre S.p.a. when the latter is franchisee of Temakinho S.p.a.).
You can contact the Data Controller by ordinary mail, by writing to the address of the registered office, or by e-mail, to the address privacy@temakinho.com
For some treatments carried out in the United Kingdom or in Spain, the data controllers are Temakinho Uk Ltd., with registered office in The Meads Business Center Hampshire, C / O Solution4Caterers Ltd, GU147SR, London, UK (hereinafter also “Temakinho UK”) and Temakinho Espana SL., with registered office in Puerto Deportivo Marina Botafoch, local 113, Bajos, 07800, Ibiza, Baleares, Espana (hereinafter also “Temakinho Espana”). These two companies have appointed Temakinho S.p.a. as Data Processor on their behalf.
In particular, Temakihno S.p.a. is appointed responsible for the following treatments: IT infrastructure and management of the company website and app; provision of services for the marketing area such as sending commercial communications and brand promotion activities; provision of legal services and personnel administration and management.
CATEGORIES OF PERSONAL DATA AND MODALITIES OF TREATMENT
What personal data we collect and how we collect it depends on the products you purchase or the services you request, and how you interacted with us. In some cases, we can receive them from third parties, if you have given these subjects the consent to share them.
In particular, in the website we process the following categories of personal data:
- contact details: name, surname, address, phone number, email address;
- other personal details: date of birth, gender, data on your educational, professional and work experience background and, more generally, the data contained in your CV, covering letter, accompanying email that you send us;
- the information you would like to freely communicate to us by contacting us through our dedicated channels: “Contact us”, “Banqueting & Events”, “Jobs”, “Book a table”;
- payment details: financial information about your credit card or prepaid card if you choose these payment methods for our products or services;
- data from cookies, web beacons, and other similar technologies. For more details, please see our cookie policy.
Your data may be processed with manual or IT tools, able to ensure security, confidentiality, and prevent unauthorised access.
If you provide us with personal data on someone else's behalf, you must first ensure that the Data Subjects have read this Privacy Statement.
We ask you to help us to keep your personal data up to date, informing us of any changes that may occur and we ask you not to include in your messages to us personal data concerning third parties or 'sensitive' data (meaning those that could reveal your racial or ethnic origin, your political opinions, religious or philosophical beliefs, your trade union membership, your genetic, biometric or health data, or data about your sex life or sexual orientation). Should you send such data, we will delete this information.
WHEN WE COLLECT YOUR DATA:
We collect your personal data when you:
- request our service (such as table reservations or catering services at home or at specific restaurants or locations you have chosen, or when you order your products online and collect them or make them deliver to your address, respectively accessing the sections “Book a table”, “Banqueting & Events” and “Order online”);
- contact us to send us your application for job offers (section “Jobs”) or to send us or request information or details or request support through our communication channels (section “Contact us”);
- give your consent to marketing communications;
- browse on our site. For this, we use cookies (small text files that are installed on your browser) and other techniques such as web beacons (small image files). For more details, including how to disable them, please see our cookie policy.
PURPOSES AND LEGAL BASIS FOR PROCESSING DATA
The processing of personal data must be legitimised by one of the legal requirements (so-called 'legal basis') provided by current data protection legislation, as described below:
a) purposes related to the reservation of the table in the establishment, day and time preferred through the 'Book a table' section: pre-contractual purposes (when choosing the establishment, choice of the preferred date and time, specification of the number of persons and, if necessary, payment of a deposit). Legal basis of the processing: implementation of pre-contractual measures. The communication of your data is optional but necessary to achieve these purposes: Therefore, if you do not provide us with your data, you will not be able to use the table booking service;
b) the supply and request for our catering services at home or at specific restaurants or locations specified by you in filling in the appropriate form of the 'Banqueting & Events' section of our website, as well as fulfilment of the legal obligations deriving from them (e.g. in accounting and tax matters). Legal basis of the processing: pre-contractual purposes (when you make the request for the catering and restaurant service, and our offer of the relative services), contractual purposes (following the request, supply of the service, management of the same, payment and/or invoicing through advance bank transfer or payment of deposit directly to the restaurant you have chosen) and fulfilment of specific legal obligations (for example, administrative-accounting purposes). The communication of your data is optional but necessary to achieve these purposes: therefore, any refusal to provide such data would make it impossible to carry out those activities;
c) purposes of providing online ordering and delivery or take away services at the restaurants you have identified. You are given the opportunity to order the Products online and collect them at the Temakinho Restaurant or at the indicated collection point (“take away service”) or receive them at home (“delivery service”). Legal basis of the processing: fulfilment of pre-contractual obligations (in the phase of identification and selection of the products to be purchased) and contractual (following the purchase phase and in relation to the delivery phases and possible after-sales assistance) as well as fulfilment of specific obligations of law (for example, administrative-accounting purposes). The provision of data, although not mandatory, is essential and indispensable for the total or partial management of pre-contractual and contractual relationships. Therefore, if you do not provide us with your data, you will not be able to enjoy the service;
d) the purpose of sending your curriculum and/or your covering letter to the email address job@temakinho.com or on the form provided in the 'Jobs' section of our website, as part of the research, selection and assessment of candidates with a view to initiating an employment relationship with one of the Joint Data Holders. Legal basis of the processing: performance of the pre-contractual measures (to facilitate the conclusion of the employment contract). The communication of your data is optional but necessary to achieve these purposes: therefore, if you do not provide us with your data, you will not be able to use the procedures to send your CV and/or covering letter by email;
e)
allow you to contact us through the 'Contact us' section of
our website and to us to answer you. Legal basis of the processing: our
legitimate interest in responding to your communications. Processing for this
purpose is not mandatory, and you can oppose it. In the latter case, we will
not be able to process your personal data for this purpose, unless we can prove
that there are overriding legitimate reasons;
f)
sending of marketing communications, discounts, promotions on the Temakinho world. Legal basis of the processing: your express consent; failure to provide it does not have consequences on contractual relationships. It is always possible to withdraw consent by writing to privacy@temakinho.com. In the absence of consent or in the event of revocation, commercial communications will not be sent. Communications will be made through automated contact methods (e-mail, sms and other massive messaging tools, push notifications, etc.) and traditional methods of contact or for market research (direct marketing).
g)
offer online advertising and sending commercial communications based on your interests through the use of cookies. Legal basis of the processing: your express consent; failure to provide the same does not have consequences for contractual relationships. If you have not given your consent or have subsequently withdrawn it, we will not be able to offer online advertising and/or proceed with the above commercial communications via cookies. To control the use of cookies and possibly disable them, please see our cookie policy;
h)
fulfilment of legal obligations or orders of public authorities, concerning, and based on, the data you provide for the pursuit of the above purposes. Legal basis of the processing: fulfilment of a legal obligation. If you do not provide us with your data, we will not be able to carry out the main purpose (among those listed above) for which your data have been requested;
i)
to defend our rights before the judicial authorities. Legal basis of the processing: our legitimate interest in asserting and defending our rights
.
Processing for this purpose is not mandatory, and you can oppose it. In the latter case, we will not be able to process your personal data for this purpose, unless we can prove that there are overriding legitimate reasons.
DISCLOSURE OF DATA
Your personal data collected through this site may be disclosed to the following categories of subjects:
a) our employees specifically assigned to process your data, in particular customer service online and in our restaurants, sales staff, accounting, human resources, IT, marketing, and, in general, our duly appointed employees and employees in our restaurants;
b) our employees to provide the requested catering service and to provide you with assistance;
c) providers of legal advice and assistance services;
d) providers of IT services including software support, or archiving;
e) any company used to provide us with a service (e.g. logistics services for the delivery of purchased products, and companies used to provide a home catering service, on our behalf, or at specific restaurants or locations you have chosen)
f) the police, government agencies, regulatory bodies, courts or other public authorities authorised by law;
g) third parties or bodies to which the communication of data is required by law.
h) IT staff or sales / delivery / take away / marketing staff, duly appointed as data processors on behalf of the controller.
The subjects mentioned above may act, depending on the case, as data processors or autonomous data controllers. Other than to these subjects, your data will not be disclosed.
DATA TRANSFER
We may transfer your data to US or Canadian service providers which manage the orders.
The transfer of your data to these countries takes place in any case in compliance with the applicable regulations and international treaties.
HOW WE KEEP YOUR PERSONAL DATA SECURE
The Controller uses appropriate security measures in order to improve the protection and maintenance of the security, integrity and accessibility of your personal data.
All your personal data is stored on our secure servers, and is accessible and usable according to our standards and security policies.
If the data are processed by third parties, in the context of the methods and forms of payment, the Controller ensures that security standards equivalent to its own will be applied.
Instead, it is your responsibility to maintain the secrecy of the password to access your reserved area, so we ask you not to share it with anyone.
The Controller is committed to:
• ensure the accuracy and updating of the data processed, and promptly acknowledge any corrections and / or additions requested by the interested party;
• notify the interested party, within the times and in the cases provided for by the mandatory legislation, of any violations of personal data;
• to ensure compliance of the processing operations with the applicable legal provisions.
Furthermore, the Controller processes your personal data in full compliance with the principle of correctness, lawfulness and transparency. In compliance with the Privacy Law, the Controller configures or, in any case, undertakes to configure the information systems and computer programs by minimizing the use of personal data, so as to exclude their processing if the purposes pursued can be achieved by, respectively , anonymous data or appropriate methods that allow the data subject to be identified only in case of need. Finally, it should be noted that the data are not used for the purpose of adopting automated decision-making processes.
The Company keeps your personal data only for the time necessary to achieve the purposes for which they were collected or for any other legitimate related purpose. Your personal data that are no longer necessary, or for which there is no longer a legal prerequisite for its conservation, will be irreversibly anonymised or securely destroyed. Below are the storage times in relation to the various types of data processed:
a) Contact details: if processed to allow you to book a table in one of our restaurants online, we keep your data until the day you asked us to keep the table reserved for you and, for the sole purpose of protecting our rights in the event of disputes, for the following 10 years, except in cases where storage for a longer period is required for any disputes, requests from the competent authority or pursuant to applicable legislation. If processed for the product collection service at the restaurant or indicated collection point ("take away" service) as well as for the home delivery service ("delivery") or for the "Banqueting & events" service, the data may be kept only for the time necessary to process your requests and to carry out the service and in any case no later than the following 10 (ten) years, relating only to the data necessary for administrative-accounting purposes. With references to data used for job search purposes, your resume / cover letter data will be kept from the day you sent us these documents up to the next 12 months. If sent for marketing purposes, they will be processed for 24 months from the day you gave your consent. We will take care of refreshing your consent. With particular reference to the legal protection of our rights or in the event of requests from the authorities, the data processed will be kept for the time necessary to process the request or to pursue the protection of one's right. In any case, for technical reasons, the termination of the processing and the consequent definitive cancellation or irreversible anonymization of the related personal data will be final within thirty days from the terms indicated above;
b) Other personal data - these data, if related to the sending of the curriculum / cover letter, will be kept for 12 months from the day you sent us these documents. If sent through the "Contact us" section of our site, they will be kept for 6 months from the day you sent us your request.
c) Payment data: these data may be kept for the time necessary to process your requests and in any case no later than the next 10 (ten) years, in relation to the data necessary for administrative-accounting purposes;
d) Website usage data - these data will be kept as long as the account is active. The retention times of the various cookies that may be used can be found in the appropriate Cookie Policy.
YOUR RIGHTS CONCERNING THE PROCESSING OF YOUR PERSONAL DATA
We guarantee that you can exercise your rights under Article 12.2 of EU Regulation No. 679/2016 (so-called 'GDPR') at any time. In particular, you have the right to:
- have access to your data;
- request the rectification of your inaccurate personal data or the integration of incomplete data;
- obtain the erasure of your personal data in the presence of one of the reasons envisaged by the GDPR;
- request to limit the processing only to specific personal data, if one of the reasons provided for in the Regulation occurs;
- object in whole or in part to the processing of your personal data;
- withdraw your consent to the processing at any time if it is based on consent, without prejudice to the lawfulness of the corresponding processing until the time of withdrawal.
The exercise of these rights is subject to some exceptions aimed at safeguarding the public interest (for example the prevention or identification of crimes) and our interests. In the event that you exercise any of the aforementioned rights, it will be our responsibility to verify that you are entitled to exercise it and we will reply, as a rule, within one month.
You can exercise these rights by sending a communication to the Controller or by writing to privacy@temakinho.com
Furthermore, you always have the right to lodge a complaint with the national Data Protection Authority, whose contacts are available at https://www.garanteprivacy.it/home/footer/contatti